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April 25, 2020
The COVID-19 pandemic is driving up streaming services while pushing down sales of tech devices. This according to the new biannual consumer technology sales and forecast report by the Consumer Technology Association (CTA). Shipments of devices such as smartphones, laptops and TVs are down while services like Netflix and Amazon Prime are increasing. Smartphone sales...
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While artificial intelligence is increasingly being used for dealing with customer issues, those customers have mixed feelings about it. Nearly half (47%) of consumers do not enjoy having customer issues resolved without human interaction, according to a new study. Of those, 41% generally like dealing with a real person and 6% say AI has failed...
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